Infrastructure Management
MGL offers cost effective reliable infrastructure management services (IMS). MGL’s IMS offering helps reduce your IT operational expenditure.
We offer end-to-end remote infrastructure management services: starting from the design phase we offer implementation and ongoing monitoring services with our state-of-the-art network operation centers. We take care of your entire IT infrastructure and give our clients peace of mind so that you can concentrate on your core business. Our 24x7 help desk gives L1, L2 and L3 support in problem solving.
Advantages:
- Reduced operation expenditure
- Reduced TCO
- Real-time monitoring
- High availability
- 24x7 support
- Immediate response
- Professional, highly skilled domain experts
- ITIL framework-based services
- Onsite/offshore delivery models
- Enterprise NOC
Server Management
MGL offers end-to-end servers and critical application monitoring and management services.
Offerings:
- All Windows server management
- Active directory management
- Print and file server management
- All UNIX and Linux servers management
- Proactive monitoring
- Health reports
- Escalation
- Patch management
- Antivirus management
- Upgrade and migration solutions
- Backup solutions
Network Management
MGL offers design, implementation, and 24x7 monitoring services in the areas of switching, routing, unified communications, and MPLS.
Offerings:
- Assessment of current network
- Cost effective solution designing
- Campus LAN switching and routing
- IP connectivity
- High availability solutions
- Unified communications
- Video conferencing
Virtualization/Consolidation
MGL offers virtualization services in Windows and Linux environments using VMware, Microsoft virtualization, Xen, and Sun virtualization solutions.
Offerings:
- Feasibility analysis
- Solution design
- ROI analysis
- P2V migration
- Monitoring and management
- Desktop Management
MGL desktop support services provide end-to-end desktop management. We provide remote and onsite support for desktops using automated tools.
Offerings:
- Imaging
- User support
- Deployment of applications
- Compliance management
- License compliance
Asset Management
MGL offers inventory management, license management, budget planning, replacement policies, vendor management, and usage monitoring.
Offerings:
- Physical asset management
- License management
- Warranty tracking
- Vendor management
Security Management
Enterprise security is a key component of today’s technology environments. To protect your organization from ever escalating threats over the Internet, along with internal technology attacks, MGL offers end-to-end network security implementation and monitoring services.
Offerings:
- Assessment
- Designing security solutions
- Implementation and integration
- Configuration and management of firewalls
- VPN management
- Intrusion detection
- Vulnerability assessment
- Encryption
- E-Mail security
- Database security
- Content filtering
Messaging Services
Messaging and collaboration systems are critical for organizations in functioning in today’s business world. MGL helps messaging systems function smoothly. We offer cost effective end-to-end messaging solutions from different vendors like IBM, Microsoft, and others.
Offerings:
- Analysis of current solution
- Designing the new solutions
- High availability solutions
- Preparing road map for migrations and implementation
- Day-to-day administration
- Remote monitoring
- Alerting and escalation
- Ticket resolution
- Infrastructure
- Hosting server infrastructure
Database Management
MGL offers proactive monitoring, administration, and consulting services in the areas of MSSQL, MySQL, Oracle, DB2 and Sybase across all OS platforms.
Offerings:
- 24x7 database health monitoring
- Report generation
- Day-to-day administration
- Optimization
- Backup and recovery solutions
- Capacity planning
- Upgrade and migration
- High availability solutions
Service Desk
MGL service desk offerings include 24x7 technical support and complete incident handling.
Advantages:
- Single point of contact for users
- 24x7 support team availability
- Ownership of all tickets until resolution
- ITIL framework-driven service
- Web-based self service portal
- L1, L2, and L3 support
- Well defined SLAs
Network Operations Center (NOC)
MGL has invested in state-of-the network operation centers for remote infrastructure monitoring and management services. These centers are equipped with high quality screens, VOIP, and video systems. Our teams work around the clock and they are equipped with the top IT management tools available. We provide redundancy at all levels. Highly motivated and skilled professionals add strength to the organization.
