Application Development
MGL’s Application
Development Services include new applications development, adding new
features, extensions, interfaces, and upgrades for existing and
emerging business operations. It enables our customers to adapt to
evolving business and technology challenges by defining, designing, and
building applications tailored to fulfill their business needs. Using
the onsite/offshore model, we provide the framework for application
development outsourcing.
The strong project management capability of MGL ensures that the
solutions provided exceed customer expectations and are delivered
on-time, at top quality, and within budget.
MGL’s application development services include:
- High process compliance to CMMi L5
- Web-enabling of existing/legacy applications,
multichannel application development, Internet/Intranet/Extranet
applications, enterprise integration using EAI, portals, and
stand-alone applications
- Component-based development, including
thick/thin-client/server, N-tier, web services, and SOA
- Architecture Solutions, including existing
architecture review, application and technical architecture
development, architecture comparison, gap analysis/enumeration,
best-practices review, and migration architecture recommendation
- Enterprise Application Integration, including
interface development, legacy-ERP connections, and EAI platform
development
- Package Implementation, including evaluation of
the business requirement, identification of package, gap analysis,
package customization, and package rollout
- Product Engineering, including Product
Engineering Laboratory (PEL) framework, “virtual lab” or
extension of customer lab, reuse of existing architecture, and
planned knowledge management
Support
SLA-based Production
Support
MGL evolved a very efficient and well-defined production support
management process which enables effective capture, reporting,
tracking, and resolution of issues. This process supports a distributed
delivery environment through which work responsibilities can be
effectively divided among the various organizations depending on the
request/problem levels. Each one of these activities is governed by
service level agreements (SLAs).
- Support Request/problem management
- Incident management
- Processing of incidents
- Work arounds
- Resolution
- Deployment of patches
- Root-cause analysis
- History documentation
Support level
Role/Functionality
- Level 1 Diagnosis and basic
troubleshooting
- Level 2 Technical and
operations support team
- Level 3 Application
development team
MGL is capable of providing the following production support services
to customers for business critical applications with stringent SLAs for
response, work-around, and resolution of issues:
- 24 hours X 7 Days a week
- 16 hours X 5 Days a week
- 08 hours X 5 Days a week
MGL’s value creation for customers lies in our ability to:
- Provide top-quality help desk service
- Use global delivery model for 24X7 attention to
critical issues
- Document the knowledge gained in the issue
resolution for future effective usage
SLAs are continuously tracked using web tools, which are transparent to
everyone involved in the project.
